FAQs - a handy reference to answer your most
frequently asked questions.
We deliver direct Australia and Worldwide at
greatly reduced prices to the RRP. To keep costs to a minimum, we only accept
orders placed directly on the website. To order:
1) Select Australian or International Prices ex GST
at top of any category, if not already selected
2) Enter quantity of item and then Add To Cart to go to Shopping Cart Contents
page. Go Back if you wish to add more items.
3) When finished ordering, select Proceed to Checkout to Add Shipping
4) Enter your billing and delivery addresses then click Continue. We advise
customers who request delivery addresses other than their home address to ensure
that a reliable person is always available to take receipt from your local
postal service during business hours.
5) Enter your credit card or other payment details. We will process the amount
in Australian Dollars. The exact amount your financial institution charges which
will appear on your credit card statement in your local currency depends on the
conversion rate on the day they process it.
We dispatch all orders by Australia Post. Delivery
within Australia is within days for Regular Post or within 1 day for Express
Post. For International orders, Air Mail, shipping time is 1-2 weeks.
DWS is Australian based, enabling overseas
customers to take advantage of international exchange rates and GST free
overseas orders (Oz sales tax.) The quality of the Australian Natural Health
industry is second to none - the industry is regulated by the Australian
Therapeutic Goods Administration (TGA) who is the same body that regulate
Pharmaceuticals and Medicines in Australia. Applying the same strict policies
has helped establish Australia’s reputation for the highest standards of
Complimentary Medicine Products in the World.
All transactions are processed in Australian
Dollars and your financial institution will convert it to your local currency if
you are an international customer. If outside Australia you should see the
price in your local currency next to the price in Australian Dollars
automatically if you have Cookies enabled. If you are asked to accept a cookie
from us, please do so to utilise this feature - or if you have cookies disabled,
you may manually allow this cookie in Internet Options>Privacy>Sites by
typing discountwellbeingsupplements.com and clicking Allow. No usage tracks are
recorded by this cookie and it's only purpose is to allow currency to be
displayed in your local currency. To change currency, simply click on the
converted price and make the change. International currency displayed is based
on today's up to date bank exchange rates, but the actual currency conversion is
dependent upon your financial institution's exchange rates at the time, so will
vary marginally.
Visa, Mastercard and American Express are all
accepted. Your credit card details are fully secured. Our Website uses a Global
Transaction Server verified by On Technology which is secured by 128bit SSL
encryption technology (Secure Sockets Layer) for complete safety of customer
data. DWS also has significant systems and procedures designed to detect the
fraudulent use of credit cards. Please do not be offended if we contact you
requiring additional verification of your credit details as this is for yours
and our protection.
At Checkout, you may also select Pay by Money Order
(Australian Dollars Only.) We have also introduced PayPal if you prefer as an
alternative payment method for you.
All products we sell are Natural Supplements (not
pharmaceutical) and are approved for sale in Australia by the Australian
Therapeutic Goods Administration (which has helped establish Australia’s
reputation for the highest standards of Complimentary Medicine Products in the
World.) However, we must emphasise that we cannot check each product we sell in
Australia with every country in the world’s customs or legal authorities and
so our advice to all customers is that they must assume responsibility for this.
Every legal effort is made by DWS to minimize the likelihood of local Taxes and
duties being imposed. All parcels are labelled either "Natural
Supplements", "Skin Care" or "Essential Oils" as part
of the official Customs Declaration Form. However we can not guarantee that
taxes will not be levied or that items purchased are legal in any other country
and in the event of this happening they are the responsibility of the purchaser.
Smaller parcels dispatched by Air Mail significantly reduces the chances of
Customs Taxes being imposed. In practice, we would have already withdrawn an
item from sale to a particular country in the event of any previous legal
difficulty.
Totally. We use your email address to send an
automatic order confirmation immediately you place your order and to respond to
any further enquiries you may have. We use your delivery address to send your
order and your billing address for credit card verification. We do not use your
personal information for any other reason and have no 3rd party interest
whatsoever.
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